SHOPPING INFORMATION

Do you offer international shipping?

1. Yes! We ship internationally to many countries. Shipping times and costs will vary based on your location and will be calculated at checkout.

How long does delivery take?

2. 

We process orders within 1–2 business days. Standard UK shipping takes 2–4 working days, and you’ll receive a tracking number as soon as your order is on its way.

Can I change or cancel my order?

3. If your order hasn’t been shipped yet, we’ll do our best to help. Please contact us at [email protected] as soon as possible. Once dispatched, orders can no longer be changed or cancelled.

What is your return policy?

4. We accept returns of unopened products within 14 days of delivery. To start a return, email us with your order number and reason. Please note: return shipping fees are not covered unless the item is damaged or incorrect.

My item arrived damaged or incorrect—what now?

5. We sincerely apologise! Please email us at [email protected] within 48 hours of receiving your order, along with clear photos, and we’ll send a replacement or issue a refund promptly.

How can I get in touch with customer service?

6. You can reach our friendly team at the[email protected] or via our Contact Us page. We typically respond within 24–48 hours, Monday to Friday.